Ponbay Lodge Care Home in Hastings
“As an ambassador, I am excited to champion Crystal Care Collection’s values and share the vital message that everyone deserves to feel cared for in later life”.
Anthea is supporting Crystal Care Collection’s mission to enrich the lives of residents and raise awareness around the importance of compassionate, person-centred care.
Discover compassionate care at Ponbay Lodge, a brand-new care home in Hastings opened in August 2025, located in the picturesque area of St Helen’s.
Discover compassionate care at Ponbay Lodge, a brand-new care home in Hastings opened in August 2025, set in the peaceful area of St Helen’s. Known for its coastal charm, historic landmarks, and vibrant local culture, Hastings offers the perfect backdrop for fulfilling later-life living.
Ponbay Lodge has been purpose-built with care, comfort, and security at its heart, creating a warm, welcoming environment where residents truly feel at home. We provide expert residential, dementia, and respite care, thoughtfully tailored to support dignity, independence, and well-being.
Here, all-inclusive living gives residents and families complete peace of mind, with high-quality care, delicious chef-prepared meals, engaging activities, and thoughtful daily support—all covered within one simple fee. With beautifully designed living spaces and a strong sense of community, Ponbay Lodge proudly sets a new standard for residential care homes in Hastings.
+441424909322Rated 9.3/10 on carehome.co.uk
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Facilities
- Landscaped gardens
- En-suite shower rooms
- Cinema
- Salon
- Activity room
Get in touch with us
-
187 The Ridge,
Hastings,
TN34 2AE
- 01424 533454
- path.snake.bridge
- ponbaylodge@crystalcarecollection.co.uk
- Ponbay Lodge on Facebook
Our all-inclusive pricing offers peace of mind that everything is covered by a single weekly fee.
£1,575 p/w
- Respite, Residential or Dementia Care needs, our all-inclusive price remains the same.
- Personalised electronic care plan tailored to your needs by our highly qualified team
- Fully fitted, spacious bedroom with adjustable bed, smart TV, mini fridge and en-suite wetroom
- Relaxing bathrooms with specialist assisted bath
- A choice of nutritious meals, snacks and drinks including wine and beer
- Hair appointments at our on site salon and regular chiropody
- Use of all social spaces including bar, cinema and garden rooms
- Laundry and daily housekeeping service and onsite maintenance support including gardening
- Full and varied programme of activities with something for every day of the week
- WiFi throughout, lifts and car parking
- Local GP service and medication management
- Daily newspapers & magazines
We offer residential, dementia and respite care at the highest quality. Our packages are tailored to best suit our residents needs.
At Ponbay Lodge, we understand that transitioning to a care home can be a significant change, so we provide a warm, welcoming environment that promotes peace of mind. Our round-the-clock team offer attentive assistance, ensuring safety, comfort, and emotional well-being. We offer regular wellness checks, personalised care plans and encourage open communication with families to keep everyone involved. Our holistic approach provides an extra level of support, ensuring residents and their loved ones have peace of mind at all times.
At Ponbay Lodge we have a deep understanding and commitment to supporting residents with cognitive challenges. Our team provide compassionate, person-centered care. We create a secure and stimulating environment, incorporating memory-enhancing activities and routines. Individualised care plans cater to unique needs, ensuring comfort and dignity. We prioritise safety and emotional well-being, implementing strategies to manage behavioural changes with patience and empathy. Our home offers a supportive and nurturing atmosphere where we are able to improve the quality of life for residents living with dementia while offering peace of mind to their families.
At Ponbay Lodge, we offer much-needed relief and support to both caregivers and their loved ones. We welcome all individuals joining us for respite care with love and support. They will experience the same high standards of support and attention as all of our residents. Our dedicated and compassionate staff are trained to meet their unique needs before arrival. Whether a short-term stay or a planned respite period, we create a warm and welcoming environment where individual feel secure and cared for.
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Our dedicated team are passionate about making a positive impact on the lives of our residents.
Zac Hampshire-Jones
General Manager
Zac Hampshire-Jones
General Manager
Zac brings more than 20 years of experience across a broad range of health and social care settings. Throughout his career, he has demonstrated a strong commitment to delivering high-quality, person-centred care while leading teams that make a meaningful difference to the lives of those they support.
Zac holds a Level 5 Diploma in Health and Social Care Management, alongside a BSc in Integrated Health Care Management. This strong academic foundation, combined with extensive practical experience, has equipped him with the insight, expertise, and leadership skills required to develop and manage outstanding care services.
He has held a number of senior leadership roles, including Registered Manager, Area Manager, and Lead for Commissioning New Homes. In his commissioning work, Zac has successfully established new services from the ground up, building teams, implementing robust operational systems, and preparing services to meet regulatory requirements, all while embedding a culture of safe, compassionate, and effective care.
Known for his calm, supportive leadership style, Zac is passionate about empowering teams, fostering positive workplace cultures, and ensuring every service operates with professionalism, integrity, and a clear focus on resident wellbeing.
Zac remains dedicated to raising standards across the social care sector and supporting communities through high-quality, person-focused services.
Kim Gladstone
Care Manager
Kim Gladstone
Care Manager
With over 25 years of experience in the residential and dementia care sector, Kim brings a deep-rooted passion and dedication to her role. A second-generation carer, she was inspired by her mother and developed a love for working with older people from a young age—often dancing and playing games with residents as a child.
Kim is a strong advocate for delivering outstanding care that is grounded in dignity, respect, and compassion. She believes wholeheartedly in creating a positive and fulfilling experience for every resident during their time in care.
Outside of work, Kim is a proud volunteer for the Hastings and Bexhill Rugby Club and is a familiar face cheering from the sidelines. She also enjoys spending quality time with her family and friends, going camping, walking her dogs, and keeping active at the gym.
Gailynne Peters
Front of House
Gailynne Peters
Front of House
With over 30 years of experience spanning Financial Services, Payments, Real Estate, and more recently the Care Sector, Gailynne brings a wealth of leadership expertise and a deep-rooted passion for people. Her career has been defined by senior roles focused on shaping strategy and building meaningful, long-term relationships with customers and communities alike.
Gailynne’s move into the care industry was a natural evolution—driven by a heartfelt desire to make a genuine difference in people’s lives. She is dedicated to delivering outstanding service, clear and compassionate communication, and creating environments where individuals feel respected, supported, and truly cared for.
As Gailynne puts it, “It’s not just about what we do, but how we make people feel—and that’s at the heart of everything I stand for.”
Outside of work, Gailynne enjoys travelling, exercising, and staying active as part of a balanced and fulfilling lifestyle.