Crystal Care Collection – South East Region
Salary: £75,000 – £85,000/pa
Job Type: Full-time, Permanent
Schedule: Monday to Friday
Location: South East England (Regional / Hybrid)
Who are we?
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work.
Because we believe our residents deserve the very best care possible, we are committed to finding exceptional, caring individuals who share our values and want to be part of a growing organisation that places quality, compassion, and professionalism at the centre of everything we do.
Your role will be based across the South East region of England, supporting both operational homes and newly commissioned services as our network continues to grow.
We are passionate about developing our people and ensuring every team member has the opportunity to develop their skills, progress their career, and make a meaningful difference to the lives of the residents we support.
The Role
We are currently recruiting an additional Regional Director to join our senior leadership team.
The Regional Director is responsible for ensuring homes within their region operate safely, compliantly, and successfully, while delivering excellent care quality, strong operational performance, and sustainable occupancy growth.
You will have direct line management responsibility for General Managers, ensuring they understand and deliver against company expectations, regulatory requirements, and the Crystal Care Collection governance framework.
This is a strategic and operational leadership role requiring strong commercial awareness, excellent leadership skills, and a commitment to continuous improvement across all areas of the business.
This is a hybrid role supporting homes across the South East region of England. You would be expected to reliably commute to services as required, which may include occasional overnight stays depending on operational needs.
Key Responsibilities
- Provide leadership and support to General Managers across multiple care homes
- Ensure homes operate in line with CQC regulations, company policies, and governance frameworks
- Monitor and improve care quality, operational performance, and occupancy levels
- Support the commissioning and opening of newly constructed care homes
- Identify opportunities to improve profitability through occupancy growth, absence management, staff retention, and cost control
- Promote the company brand through effective sales, marketing, and community engagement activity
- Conduct monthly performance reviews with General Managers
- Lead care governance reviews, audits, and quality improvement initiatives
- Monitor staffing levels, absence trends, and workforce planning
- Support recruitment, training, and development across homes
- Investigate complaints, incidents, and regulatory concerns where required
- Monitor operational costs and identify opportunities for cost efficiencies without impacting care quality
- Build strong relationships with local authorities, regulators, and external partners
About You
We are looking for an experienced leader who is passionate about delivering outstanding care and operational excellence across multiple services.
You will have:
- Senior leadership experience within adult social care or another regulated environment
- Experience managing multiple services or complex operations
- Strong commercial and operational awareness
- Experience managing budgets and financial performance
- Excellent leadership, coaching, and team development skills
- Strong understanding of CQC regulations and governance frameworks
- Excellent interpersonal and stakeholder engagement skills
- A professional, confident and approachable leadership style
Desirable Experience
- Experience working with local authorities and commissioning bodies
- Experience dealing with regulatory bodies such as CQC
- Knowledge of Person Centred Software (PCS) or similar care systems
- Experience supporting new service openings or commissioning homes
What We Offer
- Competitive salary
- 33 days annual leave including bank holidays
- Opportunity to join a growing and ambitious care group
- A senior leadership role with real influence across the organisation
- The opportunity to shape care quality, culture, and performance across multiple homes
- A supportive and collaborative leadership team
Join Our Team
This is a varied and rewarding role that provides the opportunity to make a significant impact across our homes and improve outcomes for residents and teams.
If you are seeking an exciting leadership opportunity within a forward-thinking organisation committed to excellence in care, we would love to hear from you.
Our screening and recruitment process is conducted in line with Crystal Care Collection’s Safeguarding Policy.