Who are we?
Crystal Care Collection are focused on making our Care Homes not just luxury places for our Residents to live, but also wonderful places for our Team Members to work. Because we believe that our Residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
We are delighted to be expanding our Care and Quality team, and would like to invite you to come along for the exciting journey!
The Role:
We are currently recruiting for a Care Plan Manager to support our Homes across the South West of England. As a vital member of our family-oriented environment, reporting to the Care & Quality Director, you’ll have the opportunity to make a meaningful difference in the lives of our Residents and Team Members. Your attention to detail and Care expertise will drive our team’s growth and success, fostering a culture of excellence. If you’re ready to bring your passion for caregiving to Crystal Care Collection and help us elevate our standards of care, we want to hear from you!
Key Responsibilities
1. Support the General Managers to ensure that care plans are robust, person-centered and up to date.
2. Coordinate the electronic care plan process for a resident and ensure the information is complete, accurate and compliant.
3. Review care plans to ensure all aspects of the care planning system are updated with relevant information.
4. Support the care teams with using correct terminology to ensure clarity and well written records.
5. Complete care plan audits each day as per guidance from the directors.
6. Provide reports to the Directors about the quality and compliance of care plans.
7. Provide information to the directors where there is a risk of / actual non-compliance.
8. Support the Homes where risk of / actual non-compliance non-compliance is noted, to improve.
9. To co-ordinate and ensure team training is carried out to the required level across the organisation, inclusive of the senior management team.
10. Work with new Care Managers to understand their responsibilities with PCS and monitoring of.
11. Planning, implementing and delivering bespoke care plan training to all team members, including new starters.
Job context
The role requires effective communication with exceptional interpersonal skills. The ability to analyse data, identifying trends and areas of improvement, with the ultimate goal of achieving total compliance across the business.
Person specification
Minimum of 2 years’ experience in a care management role, preferably within a care home or similar environment.
Be prepared to travel to our homes across the South West of England.
Experience with regulatory compliance and quality assurance is essential.
Compassionate and resident-focused approach.
Strong attention to detail and organisational skills.
Proactive and solution-oriented mindset.
Hours of work:
Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total.
Our screening and recruitment process is conducted in line with Crystal Care Collection’s Safeguarding Policy.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Referral programme
- Store discount
- Work from home
Ability to commute/relocate:
- South West Region: reliably commute or plan to relocate before starting work (required)
Experience:
- Care home: 2 years (required)
- Quality assurance: 1 year (preferred)
Language:
- Confident English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 75% (required)
Work Location: On the road