Job description:
Care Home Administrator – Luxury Residential Care Home (Commissioning)
Bicester
£29,000.00 – £31,000.00 per year
Monday – Friday, 09:00 – 17:00 (40 hours per week)
Who are we?
At Crystal Care Collection, we are committed to creating care homes that are not only luxury places for residents to live, but also wonderful places for our teams to work.
Because our residents deserve the very best care, we are dedicated to recruiting exceptional, compassionate individuals who share our values.
We are currently recruiting a Care Home Administrator for our brand new luxury residential care home in Bicester, which is currently under construction and scheduled to open in September 2026.
This is an exciting commissioning opportunity, allowing you to join the home from the beginning of its journey and play a key role in ensuring the smooth and efficient running of the administrative and reception functions.
The Role
As Care Home Administrator, you will be responsible for leading the administration and reception function within the home, supporting the General Manager and senior leadership team to ensure the home operates efficiently and professionally.
You will be the first point of contact for residents, families, visitors and professionals, ensuring a welcoming and supportive environment while maintaining strong administrative systems.
Key Responsibilities
- Manage the administration and reception function of the home, ensuring smooth day-to-day operations.
- Act as the first point of contact for telephone calls, enquiries, residents’ families and visitors.
- Maintain accurate records using internal systems including CoolCare.
- Support the enquiry process and assist with arranging and coordinating visits to the home.
- Assist with the move-in and move-out process for residents, ensuring documentation and records are completed accurately.
- Maintain management information relating to occupancy levels, enquiries and waiting lists.
- Ensure show suites and communal areas are maintained to a high presentation standard.
- Undertake financial administration including petty cash management, invoicing, resident monies (where applicable), and aged debt monitoring.
- Order supplies and report maintenance issues where required.
- Support the organisation of events and community engagement activities within the home.
- Provide administrative support to the General Manager and wider leadership team.
What We Are Looking For
The successful candidate will have excellent organisational and communication skills and the ability to build positive professional relationships.
You will:
- Have previous administrative experience, ideally within a care home or similar environment
- Have strong numeracy and literacy skills
- Be confident using Microsoft Office (Word, Excel, Outlook)
- Be well organised with the ability to prioritise tasks and manage a busy workload
- Demonstrate excellent communication and interpersonal skills
- Present a professional and compassionate approach at all times
- Be reliable, punctual and a strong team player
Desirable
- Previous care home administration experience
- Experience using CoolCare or similar care management systems
- Business Administration qualification or similar
What We Offer
- Full induction training programme
- Fully funded Enhanced DBS check
- Fully funded Blue Light Card
- Refer a Friend bonus scheme
- Company pension scheme
- Opportunities for career development and progression
Our screening and recruitment process is conducted in line with Crystal Care Collection’s Safeguarding Policy.
✨ If you are an organised and professional administrator looking to join an exciting new care home from the very beginning, we would love to hear from you.
Additional Information
We are currently unable to offer sponsorship.
Our screening and recruitment process is conducted in line with Crystal Care Collection’s Safeguarding Policy.
To apply, please use the form below.