Discover compassionate care at Ponbay Lodge, a brand-new care home in Hastings opened in August 2025, located in the picturesque area of St Helen’s
Discover compassionate care at Ponbay Lodge, a brand-new care home in Hastings opened in August 2025, set in the peaceful area of St Helen’s. Known for its coastal charm, historic landmarks, and vibrant local culture, Hastings offers the perfect backdrop for fulfilling later-life living.
Facilities
- Landscaped gardens
- En-suite shower rooms
- Cinema
- Salon
- Activity room
Get in touch with us
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Ponbay Lodge,187 The Ridge,
Hastings, TN34 2AE
- 01424 533454
- path.snake.bridge
- ponbaylodge@crystalcarecollection.co.uk
- Ponbay Lodge on Facebook
We offer residential, dementia and respite care at the highest quality. Our packages are tailored to best suit our residents needs.
At Ponbay Lodge, we understand that transitioning to a care home can be a significant change, so we provide a warm, welcoming environment that promotes peace of mind. Our round-the-clock team offer attentive assistance, ensuring safety, comfort, and emotional well-being. We offer regular wellness checks, personalised care plans and encourage open communication with families to keep everyone involved. Our holistic approach provides an extra level of support, ensuring residents and their loved ones have peace of mind at all times.
At Ponbay Lodge we have a deep understanding and commitment to supporting residents with cognitive challenges. Our team provide compassionate, person-centered care. We create a secure and stimulating environment, incorporating memory-enhancing activities and routines. Individualised care plans cater to unique needs, ensuring comfort and dignity. We prioritise safety and emotional well-being, implementing strategies to manage behavioural changes with patience and empathy. Our home offers a supportive and nurturing atmosphere where we are able to improve the quality of life for residents living with dementia while offering peace of mind to their families.
At Ponbay Lodge, we offer much-needed relief and support to both caregivers and their loved ones. We welcome all individuals joining us for respite care with love and support. They will experience the same high standards of support and attention as all of our residents. Our dedicated and compassionate staff are trained to meet their unique needs before arrival. Whether a short-term stay or a planned respite period, we create a warm and welcoming environment where individual feel secure and cared for.
What people are saying about us
Upcoming events
All the latest news from Ponbay Lodge
Our dedicated team are passionate about making a positive impact on the lives of our residents.
Kim Gladstone
Care Manager
Kim Gladstone
Care Manager
With over 25 years of experience in the residential and dementia care sector, Kim brings a deep-rooted passion and dedication to her role. A second-generation carer, she was inspired by her mother and developed a love for working with older people from a young age—often dancing and playing games with residents as a child.
Kim is a strong advocate for delivering outstanding care that is grounded in dignity, respect, and compassion. She believes wholeheartedly in creating a positive and fulfilling experience for every resident during their time in care.
Outside of work, Kim is a proud volunteer for the Hastings and Bexhill Rugby Club and is a familiar face cheering from the sidelines. She also enjoys spending quality time with her family and friends, going camping, walking her dogs, and keeping active at the gym.
Gailynne Peters
Front of House
Gailynne Peters
Front of House
With over 30 years of experience spanning Financial Services, Payments, Real Estate, and more recently the Care Sector, Gailynne brings a wealth of leadership expertise and a deep-rooted passion for people. Her career has been defined by senior roles focused on shaping strategy and building meaningful, long-term relationships with customers and communities alike.
Gailynne’s move into the care industry was a natural evolution—driven by a heartfelt desire to make a genuine difference in people’s lives. She is dedicated to delivering outstanding service, clear and compassionate communication, and creating environments where individuals feel respected, supported, and truly cared for.
As Gailynne puts it, “It’s not just about what we do, but how we make people feel—and that’s at the heart of everything I stand for.”
Outside of work, Gailynne enjoys travelling, exercising, and staying active as part of a balanced and fulfilling lifestyle.